Maintenance

HAWC tenants share in the responsibility for keeping their units in good condition. In general we ask tenants to handle routine care. In our senior communities, for a fee, our maintenance staff will handle some tasks, such as those for which a step stool or ladder would be needed. If you have a concern but are not sure how to handle it, please call the maintenance work order line and leave a message. A member of the HAWC maintenance staff will return your call, and provide a time frame and price quote for the requested work.

Maintenance Requests

NEW! Tenants can now submit work order requests through the Resident Portal. This is our preferred method of submission as it automatically creates the request in our work order system, allows for greater detail and increases our efficiency in processing requests.

We will continue to accept requests via our Work Order phone line by calling 301.791.3168 Ext. 200. Use this number for any non-emergency requests any day of the week. A HAWC maintenance staff member will return your call during regular business hours (Weekdays 7:30 am to 4:00 pm).

RESIDENT PORTAL

(Preferred Method)

ANYTIME:

call 301.791.3168 ext. 200
Leave a message

EMERGENCIES ONLY:

SEE BELOW

Bed Bug Prevention

You MUST call the work order line if you suspect that you have bedbugs. We will have a professional exterminator assess the situation and identify a treatment plan. Failure to notify HAWC of bed bugs is a serious lease violation!

PROTOCOL

No Smoking

Smoking is not allowed in any HAWC building. Smoking inside is a lease violation and will result in eviction.

Emergency Call Guidelines

The emergency line must only be used before and after HAWC’s normal business hours of Monday– Friday, 8:00 am to 4:00 pm.

Lack of heat (ONLY if outside temperature is below 62 degrees)
Any smoke alarm issues
Break in water supply lines
Stoppage in main line of sewer. Note: a clogged toilet is not an emergency.
Any other condition which causes damage to property

EMERGENCIES ONLY
call 301.791.3185
Note: Lack of air conditioning is not an emergency.

HAWC Vendors

Please do not make contact with any of the HAWC vendors on site. All questions or concerns regarding vendors on HAWC properties should be directed to the work order line or put in writing and mailed to the HAWC office.

Snow Policy

The safety of our tenants is extremely important to our entire organization. We incur significant costs to ensure our properties are safe during inclement weather. The maintenance staff is on-call during these events and we have contracted with a third-party vendor to clear our developments. In order for us to maximize the resources devoted to snow events, our tenant’s cooperation is required.

Where to Park
Snow parking is identified by the snow flake signs in each development.

When snow is predicted, tenants are to move their vehicles to parking spaces near the designated signs. Tenants who are unable to move their vehicles should ask a neighbor or family member to move it for them BEFORE the snow begins to fall. This will allow our vendor to remove the snow from sidewalks and adjacent parking spaces on the first pass. If the area is not completely clear, it limits our ability to ensure a clear and safe path, thus creating a greater hazard for everyone.

Return to Cleared Area
AFTER the walks and empty spaces have been cleared, tenants should clean the snow off their cars and move them back to the plowed area. Our vendor will then plow the snow in the snow parking area.

NOTE: Tenants who do not drive regularly may wish to park in the snow parking area throughout the winter months. If you do, please park at one end so it makes it easier for others to move their cars to the designated area during inclement weather. This will also allow for the majority of the snow parking area to be cleared once other cars are moved back to the recently cleared area.

Consequences
Failure to comply with the snow policy will result in your car being towed.

Blue Gray Towing
866-362-4660
351 E. Antietam St.
Hagerstown, MD. 21740

Reminders

Use caution when going outside. Stay home if at all possible.
There are no reserved parking spaces.
Handicap spaces are for individuals with a handicap placard or plate.
Parking Permits should be placed in the bottom of the rear window (passenger seat).
Office staff follow the Washington County Public Schools delay/closing policy